FAQ
Am I eligible to access the Health Knowledge Network?
You must be employed by or affiliated with a provincial Health Authority, university, college or professional health care organization or association. To find out if you are eligible for access, contact your hospital, college or university or local library, or the HKN General Manager.
How do I access the HKN resources?
If your organization is a member there are several ways to access HKN resources.
1) On-site:
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EBSCO
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AccessMed (McGraw Hill)
2) Offsite: Contact your organization library administrator to request an ID and Password.
Please note: these are only available at some organizations. Your organization may also use a secure website to provide access offsite. Please contact your Library Administrator.
How do I use HKN resources?
HKN is very easy to use. Tools to help you get started include:
- On-site, group training
- The librarian within your organization
- HKN's technical support at:
E-mail: vincent.onwurah@ucalgary.ca or
Phone: 403-220-2226
What if I need expert help with my searches?
For expert search assistance you can talk to the health sciences librarians at:
- University of Calgary: hknhelp@ucalgary.ca or 403-220-2226
- University of Alberta: hknhelp.library@ualberta.ca or 780-492-7947
If I have access to a citation, how do I obtain the full-text?
Online document ordering is available at many subscribing institutions. If you do not have access to a particular journal, you may have a full-text copy sent to you by mail or fax through our Document Delivery Service.
Do I need training IDs when I teach classes on how to search the HKN databases?
Yes. It is important to use a training ID because the majority of the HKN databases are on a concurrent user license. This means only a limited number of people can search the databases at the same time. Training IDs are outside those license limits and therefore allow as many people as you wish to be on the databases simultaneously. For more information, please refer to the Ovid Technical Support information
Where do I obtain training IDs?
Contact the appropriate vendor.
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EBSCO
STAT!Ref
AccessMed (McGraw Hill)